Refund Policy

Platform Role

AlternateEventBooking.com acts solely as a booking facilitator for multiple event organizers. Refund eligibility, approval and processing are generally governed by the refund policy of the respective event organizer.

Refund Eligibility

  • • Event cancellation by organizer
  • • Duplicate payment transactions
  • • Technical payment errors
  • • Organizer-approved cancellation requests
  • • Other cases approved by the organizer

Non-Refundable Situations

  • • Failure to attend the event
  • • Change of business plans
  • • Missed deadlines
  • • Stall setup delays by exhibitor
  • • Organizer policies that specifically prohibit refunds

Refund Request Process

  1. 1. Submit refund request through your account.
  2. 2. Request is forwarded to the event organizer.
  3. 3. Organizer reviews eligibility.
  4. 4. Approved refunds are processed accordingly.

Refund Processing Time

Approved refunds are typically processed within 7–15 business days depending on the payment method, banking partner and organizer approval timeline.

Convenience Fees

Platform convenience fees, gateway charges or processing fees may be non-refundable unless otherwise required by law.

AlternateEventBooking.com does not independently determine refund approval for organizer-managed events. Refund decisions remain subject to the policies of the respective organizer.

Contact For Refund Assistance

support@alternateeventbooking.com
+91 XXXXX XXXXX
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